This hands-on training is designed for managers seeking to enhance their communication style, leadership strategies, and personal effectiveness. It promotes self-awareness, coaching tools, and conflict resolution methods tailored to hospitality and cruise environments.
The shared goal is to successfully deliver a compact yet practice-oriented preparation for the GDWS exams, laying the foundation for career progression into the management level.
This training is designed for professionals aiming to work as butlers in luxury hotels or on high-end cruise ships. It prepares participants for high-level guest service roles, emphasising discretion, personal presentation, and flawless service execution.
As this programme is divided into 9 modules, please click here to book tickets for the course.
Participants receive the entry “Boatman (Matrosin/Matrose)” in their Service Record Book (Schifferdienstbuch) from the Waterways and Shipping Administration after completing 90 days of navigation time within the nine-month advanced training programme and successfully passing the IHK administrative examination.
The aim of this course is to provide intensive preparation for experienced inland navigation personnel for the official EU boatmaster examination (Union Certificate/Patent – UP) in accordance with ES-QIN. The examination can be completed entirely in German or in English.
Participants deepen their practical skills for continued safe operations on board. They apply regulations correctly and reinforce compliant behaviour. Continuous reflection on experience gained during operational duties is a key focus, allowing participants to develop their skills in a targeted way.
Existing skills are specifically strengthened through realistic scenarios on the Basel city section of the Rhine. If the compulsory pilot becomes unavailable, the vessel command must once again assume full responsibility and act quickly, safely and confidently, even without a route-specific licence (Streckenpatent).
Participants deepen their practical skills for continued safe operations on board. They apply regulations correctly and reinforce compliant behaviour. Continuous reflection on experience gained during operational duties is a key focus, allowing participants to develop their skills in a targeted way.
Through challenging scenarios, participants develop their safety awareness for routine operations on board. All simulated manoeuvres are carried out under realistic conditions and in accordance with the applicable regulations, ensuring that the safe application of the relevant legal requirements is not only practised but firmly reinforced.
The “Train the Leader” program develops essential leadership skills such as communication, decision-making, team empowerment, and change management.
Participants learn to lead with clarity, confidence, and impact while actively expanding their leadership role.
Practical exercises support immediate application and promote personal growth.
You are able to assess transport-related hazards associated with dangerous goods and use your knowledge to reduce any potential incidents to a minimum.
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