Pre-Boarding Training

Aim

The Pre-Boarding Learning Programme prepares employees from all departments in a targeted way for their onboard assignment.
The objective is to ensure a smooth embarkation process, reduce staff turnover, and guarantee an efficient transition between recruitment and deployment through solid training in service, communication, and operational organisation.

Description

The structured training programme is designed for teams from Front Office, Housekeeping, F&B, Reception, Concierge and Butler Service. The training combines theoretical foundations with realistic guest scenarios (“Guest Mode Training”) and provides practical skills for immediate onboard deployment.

The focus includes, among other things, luxury service etiquette, cultural sensitivity, professional appearance, and effective communication. The training can be conducted at your recruiting centre or at a designated training location.

Please refer to our Terms and Conditions for information on cancellation policies.

Content

Theory Module (1–2 days)

• Communication tools & conflict management

• Personalised luxury service as a visual message

• Cultural sensitivity & service etiquette

• HACCP fundamentals

Guest Mode Training (by department)

F&B / Restaurant & Bar (3 days)

• Table setting & service preparation

• Service styles, bar equipment & beverage service

• Buffet & dining service, synchronised service

Housekeeping (2 days)

• Rooming & suite presentation

• Turn-down service, laundry & cleaning services

• Guest interaction & handling special requirements

Reception / Concierge (2 days)

• Guest escort from reception to the suite

• Explanation of hotel services

• Guest care & telephone etiquette

Further information

For questions or booking enquiries, please contact us directly.
The course is usually conducted at our Šamorín location, but can also be delivered at other locations upon request.