Management Skills – Profile Training

Aim

This hands-on training is designed for managers seeking to enhance their communication style, leadership strategies, and personal effectiveness. It promotes self-awareness, coaching tools, and conflict resolution methods tailored to hospitality and cruise environments.

Description

This seven-day course provides essential leadership skills for professionals in hospitality and onboard environments. Participants work on their personal communication style, emotional intelligence, and strategies for team motivation and delegation.

The training is highly interactive and combines practical case studies with models such as the DISC personality profile. Ideal for both experienced managers and rising talents with leadership responsibilities in hotels, gastronomy, or river cruise operations.

Please refer to our general terms and conditions for information regarding cancellation policies.

Content

Chapter 1

• The DISC model as a tool for effective communication

• Style and etiquette as visual signals

• Appearance standards and non-verbal messaging

• Elements of non-violent communication

• Delegation, supervision, and fostering responsibility

Chapter 2

• Defining motivation and understanding its drivers

• Core skills for effective trainers and leaders

• Coaching methods for leadership development

• Self-awareness as a leadership skill

• Communication strategies for different personality types

• Conflict resolution using case-based examples

• Personal development in a leadership context

Further information

• Location: All River Academy locations

• Duration: 7 days (6 nights)

• Price: from €1,680 per person

• Course available on request and subject to availability