{"id":3375,"date":"2024-11-26T11:53:29","date_gmt":"2024-11-26T10:53:29","guid":{"rendered":"https:\/\/river-academy.eu\/?page_id=3375"},"modified":"2026-04-30T11:43:29","modified_gmt":"2026-04-30T09:43:29","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/river-academy.eu\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs accordion toggle_style_1 has_scrolling\" style=\"--sections-title-size:inherit;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"k0ca\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-k0ca\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I book a course?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-k0ca\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>How do I book a course?<\/h4>\n<p>To book a course, go to one of the <a href=\"..\/en\/training-program\/\"><strong>course categories<\/strong><\/a> of your choice or view the list of courses on the <strong>\u201cAll courses\u201d<\/strong> page. The course can be booked by clicking on \u201cBook now\u201d. Or <a href=\"mailto:sekretariat@akademie-barth.de\"><strong>click here<\/strong><\/a><strong> to send<\/strong> us an email with your questions or requests. Alternatively, call us on <strong>+49 2203 183 2015.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i25f\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-i25f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where are your training locations?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-i25f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Where are your training locations?<\/h4>\n<p>Our main offices is located in Cologne, and we offer courses at other locations throughout Europe. Please refer to our <a href=\"https:\/\/river-academy.eu\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact page<\/a> for more information. The location of the courses and exams is indicated on the respective course page.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r3c5\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-r3c5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What types of courses do you offer?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-r3c5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>What types of courses do you offer?<\/h4>\n<p>We offer a wide range of courses, including basic crew training, certification programs, ADN, simulator training, hospitality training for passenger ships, and refresher courses for existing qualifications.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"b4fc\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-b4fc\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How long are the courses?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-b4fc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>How long are the courses?<\/h4>\n<p>Course duration ranges from a single day to individual modules that extend over several months, depending on the training program. The duration of each course is indicated on the course booking\/information page.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x63f\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-x63f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you offer customized or in-house training for companies?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-x63f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Do you offer customized or in-house training for companies?<\/h4>\n<p>Yes, we can gladly develop customized training programs that meet your company&#8217;s specific needs. <a href=\"mailto:sekretariat@akademie-barth.de\"><b>Contact us<\/b><\/a> to discuss your requirements.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x794\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-x794\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">In which languages are the courses held?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-x794\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>What languages are the courses taught in?<\/h4>\n<p>Most courses are available in (at least) English and\/or German. Please <a href=\"mailto:sekretariat@akademie-barth.de\"><b>contact us<\/b><\/a> with any language-specific questions or requests.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h921\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-h921\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is the difference between \u201cfull service\u201d and \u201cbasic service\u201d?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-h921\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>What is the difference between \u201cFull Service\u201d and \u201cBasic Service\u201d?<\/h4>\n<p>When booking a course, <b>\u201cBasic Service\u201d<\/b> refers to the price excluding hotel or accommodation. <b>\u201cFull Service\u201d<\/b> refers to the price of the course including hotel accommodation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"labe\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-labe\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Who can I contact with further questions or requests?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-labe\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Who can I contact with further questions or requests?<\/h4>\n<p>If you have any course-related questions or requests, please contact us by email at <a href=\"mailto:sekretariat@akademie-barth.de\">sekretariat@akademie-barth.de<\/a> or call us on <strong><a href=\"tel:+49 2203 183 2015\">+49 2203 183 2015<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"dc7f\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-dc7f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What happens if I have to cancel or reschedule a course?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_f136eaeb\" id=\"content-dc7f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>What happens if I need to cancel or reschedule a course?<\/h4>\n<p>Our cancellation and rescheduling policies depend on the course. Please refer to our <a href=\"https:\/\/river-academy.eu\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\"><b>terms and conditions <\/b><\/a>page for details.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"How do I book a course? How do I book a course? 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